--- title: "Helpdesk" url: "https://holyfamilyhighschool.co.uk/online-learning/helpdesk" school: "Holy Family Catholic High School" --- # Helpdesk ## Hints and Tips ### Remember to use your school email in the format Year of entry to school initial surname @holyfamilyhighschool.co.uk, no spaces eg. 25abloggs@holyfamilyhighschool.co.uk ### Check if there is a forgotten password option - this will send an email to your **SCHOOL** email address ### If you are having access issues please email technical support: ### **[password-reset@holyfamilyhighschool.co.uk](mailto:password-reset@holyfamilyhighschool.co.uk?body=Name%20of%20child%3A%0AYear%20or%20Form%3A%20%0ASoftware%20you%20need%20password%20reset%20for%3A%20%0A%0A)** **Remember to give your name and the software you are trying to access** ### Help Guides Year 7 - Online Learning Guide 516 KB [Open for printing](https://files.schudio.com/holy-family-catholic-high-school/files/documents/Year_7_-_Online_Learning_Guide.pdf) MyMaths - How to Guide 262 KB [Open for printing](https://files.schudio.com/holy-family-catholic-high-school/files/documents/MyMaths_-_How_to_Guide.pdf) Installing Office 365 on your Devices 180 KB [Open for printing](https://files.schudio.com/holy-family-catholic-high-school/files/documents/online-learning/Installing_Office_365_on_your_Devices.pdf) [YouTube video](https://www.youtube-nocookie.com/embed/ZBRSW4txp8w?rel=0) --- ### ### Acceptable User Agreement Remote Learning Policy 325 KB [Open for printing](https://files.schudio.com/holy-family-catholic-high-school/files/documents/HFCHS_Remote_Learning_Plan(1).pdf) TEAMS Acceptable Use Agreement 429 KB [Open for printing](https://files.schudio.com/holy-family-catholic-high-school/files/documents/online-learning/TEAMS_Acceptable_Use_Agreement.pdf) --- ### ‘How to’ Class Charts guides #### How to see work set if you have forgotten your password [**https://www.classcharts.com/homework/calendar/Holy\_family\_Catholic\_High\_School**](https://www.classcharts.com/homework/calendar/Holy_family_Catholic_High_School) #### Quick Start Guides - [Parent Guide](https://pages.classcharts.com/wp-content/uploads/Class_Charts_for_parents_guide.pdf) --- ### Microsoft Teams guide How to Upload Work as a Picture on Teams Mobile App 599 KB [Open for printing](https://files.schudio.com/holy-family-catholic-high-school/files/documents/Uploading_Work_as_a_Picture_on_Teams_Mobile_App.pdf) How to access Office 365 and Teams 661 KB [Open for printing](https://files.schudio.com/holy-family-catholic-high-school/files/documents/online-learning/How_to_access_Office_365_and_Teams.pdf) MS Teams - Parental Guide 1.12 MB [Open for printing](https://files.schudio.com/holy-family-catholic-high-school/files/documents/online-learning/MSTeams_parental_guide.pdf) [YouTube video](https://www.youtube-nocookie.com/embed/Nh14uPWG2f8?rel=0) [Link to Microsoft Teams](http://office.com) --- ### GCSEPod [How to set up your new account](https://holyfamilyhighschool.co.uk/files/documents/GCSEpod_account_creation_help_for_students.pdf) #### GCSEPod - Information for Parents [YouTube video](https://www.youtube-nocookie.com/embed/nKXN_FGBxFg?rel=0) Click on the link below to view resources created for parents. ### Online Learning - [Overview](https://holyfamilyhighschool.co.uk/online-learning) - [Helpdesk](https://holyfamilyhighschool.co.uk/online-learning/helpdesk) - Links - [Active Learn](https://login.pearson.com/v1/piapi/piui/signin?client_id=BRSIcPHr2Iq0NV8AQP99zDZau8IPUxgy&login_success_url=https:%2F%2Fwww.pearsonactivelearn.com%2Fapp%2Flogin%3FiesCode%3D93sanqWaQN) - [Class Charts](https://www.classcharts.com/student/login) - [Edshed](https://www.edshed.com/en-gb/spellingshed) - [Elevate Education ](https://ukstudent.elevateeducation.com/) - [GCSEPod](https://members.gcsepod.com/login/) - [IXL](https://uk.ixl.com/signin) - [Kerboodle ](https://www.kerboodle.com/users/login) - [Language Gym](https://uk.language-gym.com/) - [Maths Watch](https://holyfamilyhighschool.co.uk/pages/vle.mathswatch.co.uk) - [Memrise](https://app.memrise.com/signin?_gl=1%2Axc5fy%2A_ga%2AMTM1MjMwOTQ5My4xNzAwNzI3NDA2%2A_ga_P38TBQK5EE%2AMTcwMDcyNzQwNi4xLjAuMTcwMDcyNzQwNi42MC4wLjA.) - [Microsoft Email/Teams](https://www.office.com) - [MyMaths ](https://login.mymaths.co.uk/login) - [Seneca Learning Link (Remember to use Continue with Microsoft)](https://senecalearning.com/en-GB/) - [Smart Revise (GCSE Computer Science)](https://smartrevise.online/) - [Sparx (Remember to Login to Sparx using Microsoft)](https://reader.sparx-learning.com/) - [Tassomai (Remember to Login using Microsoft)](https://app.tassomai.com/login) - [Unifrog](https://www.unifrog.org/sign-in) - [Staff Portal](https://hfchs.sharepoint.com/sites/HolyFamilyTeacherHub) - [Student Portal](https://hfchs.sharepoint.com/sites/StudentPortal/SitePages/TopicHome.aspx?ct=1741617101764&or=OWA-NT-Mail&cid=6960ef0a-2b21-e90b-d2b0-2a3897e1af87&ga=1) ![](https://files.schudio.com/holy-family-catholic-high-school/images/logo/logo-app(1).png) **Holy Family Catholic High School** Virgins Lane Thornton L23 4UL Tel: 0151 924 6451 Email: admin.holyfamilyhigh@schools.sefton.gov.uk ### Social Media - [Facebook](https://www.facebook.com/HFCHSThornton) - [X](https://twitter.com/hfchsthornton) - [Instagram](https://www.instagram.com/holyfamilyhighschoolart/?igshid=YmMyMTA2M2Y%3D) PLEASE NOTE ALL TELEPHONE CALLS ARE RECORDED FOR MONITORING PURPOSES © Copyright 2020–2026 Holy Family Catholic High School School & Trust Websites by [ ![Schudio logo](https://holyfamilyhighschool.co.uk/img/logo/light.png) ](https://www.schudio.com/)